🙋FAQs for Van Hire
Are you a member of any Industry Organisation?
Yes, we are members of the BVRLA which has over 1,000 organisations in membership, all of whom operate in, or engage with the UK vehicle rental, leasing and fleet sectors. BVRLA memberships means we are committed to delivering excellence, deliver safe, sustainable and affordable road transport to our customers.
What documents do I need in order to hire a van?
Yes, we are members of the BVRLA which has over 1,000 organisations in membership, all of whom operate in, or engage with the UK vehicle rental, leasing and fleet sectors. BVRLA memberships means we are committed to delivering excellence, deliver safe, sustainable and affordable road transport to our customers.
What documents do I need in order to hire a van?
You will need your driving license and 2 proofs for your address. Please click here for full details. If you are unable to provide these documents in full, we will not be able to hire a vehicle to you and/or insure you to drive them and you may lose your hire fee.
When do I need to return the vehicle?
You can drop the van back once you have finished with it at anytime. We we’ll show you the procedure when you pick up the vehicle. You can also leave a vehicle here in our secure compound which can be collected at anytime.
What if I have points on my driving license?
If you have any points or have had more than 2 accidents in the last year please call us to check that we can still hire you a vehicle. We may need you to know your driving license number and NI number when you call so we can check with our insurance company.
What age do I need to be in order to drive?
The minimum driver age is 21 with a clean license held for at least the previous 2 years. The maximum age is 79 (subject to licence restrictions). Drivers between 21-24 may have other restrictions or require further documentation. If in doubt then please discuss with a member of our team who will aim to help you.
What age do I need to be in order to drive?
The minimum driver age is 21 with a clean license held for at least the previous 2 years. The maximum age is 79 (subject to licence restrictions). Drivers between 21-24 may have other restrictions or require further documentation. If in doubt then please discuss with a member of our team who will aim to help you.
What should I bring on the day of hire?
To speed up the process, you can email copies of the required documents in advance. On the day of hire the driver will need to bring:
· The photo card part of your driving licence that you have held for at least 2 years and having no more than 6 points
· The photo card part of your driving licence that you have held for at least 2 years and having no more than 6 points
· Your National Insurance Number or a DVLA Check code (see https://www.gov.uk/view-driving-licence)
· Two different and current utility bills/bank statements dated in the last 3 months with the name and address matching that of the driving license.
the same name and address
the same name and address
Is insurance included in the hire cost?
Yes. Standard insurance is included in the hire cost. There is an excess on our vehicles which varies by vehicle type and location. You could be liable for this amount of this excess should the vehicle be damaged whilst in your possession. You can choose to reduce this by taking our Collision Damage Waiver. Please speak to a member of staff to discuss details for your particular hire.
